Frequently Asked Questions

Here you'll find answers to the most common questions about ordering, shipping, returns, and our products. If you don't see your answer here, feel free to contact us.

Orders & Shipping

How long does it take to process and ship my order?

All orders are processed within 1–3 business days (Monday–Friday). Once shipped, standard delivery usually takes 3–7 business days, depending on your location.

Do you offer free shipping?

Yes! We offer free shipping on all plants and items fulfilled directly from our nursery in Oregon.

What if some items ship from the manufacturer?

Manufacturer-direct items have their own shipping rates, which are calculated and clearly shown in your cart and at checkout.

Can I track my order?

Yes. You will receive a shipping confirmation email with tracking information once your order ships.

Plants & Products

Are your plants guaranteed?

Yes! We offer a Live Arrival Guarantee. If your plants arrive damaged or unhealthy, contact us with photos, and we will replace them or issue a refund if we are sold-out of the item.

Where are your plants grown?

All our roses, perennials, herbs, iris and other plants are grown right here in Eastern Oregon, container-grown and sustainably cultivated. Some of our other suppliers ship directly from their nurseries, which are all licensed and located in the United States.

How do I know which plants are right for my area?

Most of our plants are hardy in USDA zones 4–9. Find your USDA Hardiness Zone here (opens in new window) by entering your zip code.

Returns & Refunds

What is your return policy?

Please see our full Return & Refund Policy. We have a generous Live Arrival Guarantee for plants.

Can I return a plant?

All plant sales are final. The Department of Agriculture does not allow plants to be shipped back across state lines without special labeling and pest certification. We do not accept plant returns, but we will replace or refund a plant that arrives damaged or does not survive transit. For full details, see our Return & Refund Policy.

Which additonal items cannot be returned?

The following items are not subject to return — all sales on these items are final: Furniture, Greenhouses, Potting Sheds, Garden Windows, Rugs, Planters, Mirrors, Garden Structures/Support, and Tables.

Please review product details, dimensions, and specifications carefully before ordering. For full details, see our Return & Refund Policy.

What if one of these items arrives damaged?

If a non-returnable item is damaged during shipping, email us at Karyn@freshgardenliving.com within 2 days of delivery with your order number and photos of the damage. We will send a replacement whenever possible. If the item is no longer available, we will issue store credit for the item's value or a refund to the original payment method. Photos are required — we cannot process a claim without them.

General

What are your business hours?

Monday – Friday: 9:00 AM – 4:00 PM PST
Weekends & Holidays: Closed

Where are you located?

Fresh Garden Living
69611 Summerville Rd., Summerville, OR 97876

How can I contact you?

Chat: Use the chat button on any page for the fastest response during business hours
Customer Service Email: Karyn@freshgardenliving.com
General Office / Accounting: 541-975-8973

Still have questions? Visit our Contact Us page or learn more about us on our Our Story page.