Return & Refund Policy

30 Day Guarantee on PlantsOur Promise

Thank you for growing with us.

We pack our plants and products with care both here in Oregon and at the partner nurseries and other companies who ship for us.

If a Plant Arrives Damaged

If your plant arrives damaged or unhealthy, or it does not thrive within 30 days, please email me. In most cases, I will send a replacement at no extra cost, or refund you, including the original shipping on that plant.

This applies whether the box left our nursery or a partner farm. It is still your Fresh Garden Living order.

Live. Arrive. Thrive.

Arrive.
Please unpack your plant the day it is delivered. Watch the tracking email so you know which day that will be. If the plant looks damaged or dead when you open the box, email me that day with photos. Our FAQ asks for arrival photos within 2 days. That window helps me see what happened in transit, not after the box has sat outside.

The guarantee covers plants that arrive in poor condition. It does not cover plants left unopened in the box after delivery.

Thrive.
If the plant looked all right on day one and then struggles in the first 30 days, email me too. Tell me what you see and attach a photo.

Please include:

  • your order number

  • a photo of the plant (in the box, if it just arrived)

  • a short note about the problem

Send everything to Karyn@freshgardenliving.com.

All Plant Sales are Final

The Department of Agriculture does not allow plants to be shipped back across state lines without special labeling and pest certification. We do not accept plant returns, but we will replace or refund a plant that arrives damaged or does not survive transit.

What a healthy arrival can look like

Roses, trees, and some perennials often arrive with few leaves, or none, in fall and winter and early spring before breaking dormancy. That can still be a sound plant. Live canes feel firm, not brittle and gray all the way through.

If you are not sure, send a photo. I am happy to look at it with you.

Iris from us typically arrive potted and ready for the garden. Other plants arrive in the form listed on the product page. Unpack first, then let the plant rest in shade for a day if it looks tired from the trip.

What the guarantee does not cover

  • A change of mind on a live plant, for example a different color than you expected

  • A plant left in the shipping box after delivery, especially in sun or heat

  • Trouble that starts after the windows above, unless we agree the plant failed to thrive

If you are unsure whether something is covered, email me anyway. I would rather look at a photo than have you wonder.

Décor and other non-plant items

Please contact me before you send anything back: Karyn@freshgardenliving.com. Include your order number, the item, and the reason. Often we can settle it without a box coming here.

  1. Items we shipped: I will send return instructions and, when it applies, a prepaid label. I will give you an RA number if we need one.

  2. Items from other suppliers: return shipping is yours unless the item is defective or we made an error. Those follow the manufacturer's return policy.

Please wait for my reply before you ship a return.

Refunds on non-plant items

  • Approved refunds go back to your original payment method within 5–7 business days of approval (after we receive and inspect a return, when a return is needed).

  • We don’t refund original shipping unless we made an error or the item arrived damaged.

  • If something comes back without pre-authorization and is in good condition, we issue store credit rather than a card refund.

How to contact 

Email (best for photos and replacements): Karyn@freshgardenliving.com
Office: 541-975-8973
Chat: Monday–Friday, 9:00 AM–4:00 PM Pacific
Closed weekends and holidays.

Fresh Garden Living
69611 Summerville Rd., Summerville, OR 97876

Questions we hear often

The rose has no leaves. Is the guarantee void?
No. Please take a photo and send it. Leafless is not the same as dead.

Do I get shipping back if a plant arrives in poor shape?
If we replace or refund a plant that arrived damaged or did not survive transit, that includes the original shipping on that plant.

I opened the box a few days later.
Please unpack the plant on the day it’s delivered. Check your tracking so you know when it will arrive. Most damage happens when a box sits outside in the sun. I need to see the plant as it came out of the carton that day. Please send photos and your order number if you are concerned about the condition on arrival.

Can I return a planter or a table?
Yes. Use the non-plant steps above. Email me first, and I will tell you what to do next.

It shipped from a partner nursery. Am I covered?
Yes. If you ordered it here, I will help.

Last updated: August 2026
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