Return & Refund Policy

30 Day Guarantee on PlantsOur Promise

At Fresh Garden Living, your satisfaction is our top priority. Because we sell live plants, we offer a Live Arrival Guarantee — if your plants arrive damaged or unhealthy, we will make it right.

Live. Arrive. Thrive. Guaranteed.

Our 30-Day Live & Thrive Guarantee protects every order. If your plant arrives damaged or doesn't thrive within 30 days, simply contact us. We're here to help. 

To quickly process your request, simply attach a photo of the damaged plant and a brief description of the issue to Karyn@freshgardenliving.com.

How to Initiate a Return on Non-Plant Items

  1. Contact us first by email at Karyn@freshgardenliving.com before sending anything back.
  2. Include your order number, the items you wish to return, and the reason for the return. In many cases, it is not necessary to return the plant. Please check first.
  3. ITEMS THAT WE SHIP: We will provide return instructions and email you a prepaid return shipping label that you can download and print. A Return Authorization (RA) number will be provided if needed.
  4. OTHER MERCHANDISE: (from our collective suppliers) Return shipping is the responsibility of the customer unless the item is defective or we made an error. Manufacturer-direct items follow the individual manufacturer’s return policy.

Please do not send returns without contacting us first.

Refunds Other Than Plants

  • Approved refunds are processed within 5–7 business days of approval.
  • Once we receive and inspect your returned item(s), we will process your refund.
  • Refunds are issued to the original payment method.
  • Original shipping costs are non-refundable unless we made an error or the item arrived damaged.

Damaged or Dead Plants on Arrival

We pack our plants with great care using the highest standards. If plants arrive damaged or do not survive transit, please contact us right away. In most cases, we will ship a replacement at no extra cost or issue a full refund (including original shipping).

Questions?

If you have any questions about our policy, please contact us:

Return/Replacement/Order Inquiry Email: Karyn@freshgardenliving.com
General Office: 541-975-8973

Thank you for shopping at Fresh Garden Living. We truly appreciate your business and look forward to helping your garden thrive!

Last updated: April 2026
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