Return & Refund Policy

Part 1: Plant Return & Guarantee Policy

Thank you for growing with us.

We pack our plants and products with care both here in Oregon and at the partner nurseries and other companies that ship for us.

Please read: your plant is covered for 30 days from the day it is delivered. Check your plant as soon as it arrives. If you see any problem, contact us right away, and always within 30 days of delivery. Please do not wait weeks or months to see if the plant improves on its own. Once the 30-day window has passed, the guarantee is no longer available.

If a Plant Arrives Damaged

If your plant arrives damaged or unhealthy, or it does not thrive within 30 days, please reach out right away, and no later than 30 days after delivery. In most cases, we will send a replacement at no extra cost, or issue a refund including the original shipping on that plant if the item is no longer available.

This applies whether the box left our nursery or a partner farm. It is still your Fresh Garden Living order.

Live. Arrive. Thrive.

Arrive.
Please unpack your plant the day it is delivered. Watch the tracking email so you know which day that will be. If the plant looks damaged or dead when you open the box, please send photos that day. That window helps us see what happened in transit, not after the box has sat outside.

The guarantee covers plants that arrive in poor condition. It does not cover plants left unopened in the box after delivery.

Thrive.
If the plant looked all right on day one and then struggles in the first 30 days, please reach out with a photo of what you are seeing. Do not wait to see whether the plant recovers on its own. We can only help while the plant is still inside its 30-day guarantee.

Please include:

• your order number

• a photo of the plant (in the box, if it just arrived)

• a short note about the problem

Send everything to Karyn@freshgardenliving.com.

All Plant Sales are Final

The Department of Agriculture does not allow plants to be shipped back across state lines without special labeling and pest certification. We do not accept plant returns, but we will replace or refund a plant if it is no longer available, arrives damaged, or does not survive transit.

What a Healthy Arrival Can Look Like

Roses, trees, and some perennials often arrive with few leaves, or none, in fall and winter and early spring before breaking dormancy. That can still be a sound plant. Live canes feel firm, not brittle and gray all the way through.

If you are not sure, send a photo. We are happy to look at it with you.

What the Guarantee Does Not Cover

• A change of mind on a live plant, for example, a different color than expected

• A plant left in the shipping box after delivery, especially in sun or heat

• Any problem reported more than 30 days after delivery, even if it began earlier. Please contact us as soon as you notice a problem rather than waiting to see if the plant recovers.

If you are unsure whether something is covered, please reach out anyway, within the 30 days. We would rather look at a photo than have you wonder.

Questions We Hear Often - Plants

The rose has no leaves. Is the guarantee void?
No. Please take a photo and send it. Leafless is not the same as dead.

Do I get shipping back if a plant arrives in poor shape?
If we replace or refund a plant that arrived damaged or did not survive transit, that includes the original shipping on that plant.

I opened the box a few days later.
Please unpack the plant on the day it is delivered. Check your tracking so you know when it will arrive. Most damage happens when a box sits outside in the sun. We need to see the plant as it came out of the carton that day. Please send photos and your order number if you have any concerns about the condition on arrival.

It shipped from a partner nursery. Am I covered?
Yes. If you ordered it here, we will help.

Part 2: Garden Tools & Other Non-Plant Items

Contact us before returning an eligible non-plant item. Include your order number, the item, and the reason for the return. We will provide return instructions before you ship anything back.

• Items must be unused and in their original condition.
• Return shipping is the customer’s responsibility unless the item arrived damaged, is defective, or we sent the wrong item.
• We issue approved refunds to the original payment method after we receive and inspect the return.
• Original shipping charges are not refundable unless we made an error or the item arrived damaged.
• Email photos within two days if an item arrives damaged.

• Items we shipped: We will send return instructions and, when applicable, a prepaid label. We will provide an RA number if needed.

  Items from other suppliers: return shipping is the customer’s responsibility unless the item is defective or we made an error. Those follow the manufacturer’s return policy.

Refunds on Non-Plant Items

• Approved refunds go back to the original payment method within 5-7 business days of approval (after we receive and inspect a return, when a return is needed).

• We don't refund original shipping unless we made an error or the item arrived damaged.

• If something comes back without pre-authorization and is in good condition, we issue store credit rather than a card refund.

How to Contact Us

Email (best for photos and replacements): Karyn@freshgardenliving.com
Office: 541-508-3577
Chat: Monday-Friday, 9:00 AM-4:00 PM Pacific
Closed weekends and holidays.

Fresh Garden Living
69611 Summerville Rd., Summerville, OR 97876

Last updated: October 2026