Return & Refund Policy

Part 1: Plants

30 Day Guarantee on Plants

Thank you for growing with us.

We pack our plants and products with care both here in Oregon and at the partner nurseries and other companies that ship for us.

If a Plant Arrives Damaged

If your plant arrives damaged or unhealthy, or it does not thrive within 30 days, please reach out. In most cases, we will send a replacement at no extra cost, or issue a refund including the original shipping on that plant if the item is no longer available.

This applies whether the box left our nursery or a partner farm. It is still your Fresh Garden Living order.

Live. Arrive. Thrive.

Arrive.
Please unpack your plant the day it is delivered. Watch the tracking email so you know which day that will be. If the plant looks damaged or dead when you open the box, please send photos that day. That window helps us see what happened in transit, not after the box has sat outside.

The guarantee covers plants that arrive in poor condition. It does not cover plants left unopened in the box after delivery.

Thrive.
If the plant looked all right on day one and then struggles in the first 30 days, please reach out with a photo of what you are seeing.

Please include:

  • your order number

  • a photo of the plant (in the box, if it just arrived)

  • a short note about the problem

Send everything to Karyn@freshgardenliving.com.

All Plant Sales are Final

The Department of Agriculture does not allow plants to be shipped back across state lines without special labeling and pest certification. We do not accept plant returns, but we will replace or refund a plant, if it is no longer availebl, that arrives damaged or does not survive transit.

What a Healthy Arrival Can Look Like

Roses, trees, and some perennials often arrive with few leaves, or none, in fall and winter and early spring before breaking dormancy. That can still be a sound plant. Live canes feel firm, not brittle and gray all the way through.

If you are not sure, send a photo. We are happy to look at it with you.

What the Guarantee Does Not Cover

  • A change of mind on a live plant, for example a different color than expected

  • A plant left in the shipping box after delivery, especially in sun or heat

  • Trouble that starts after the windows above, unless we agree the plant failed to thrive

If you are unsure whether something is covered, please reach out anyway. We would rather look at a photo than have you wonder.

Questions We Hear Often — Plants

The rose has no leaves. Is the guarantee void?
No. Please take a photo and send it. Leafless is not the same as dead.

Do I get shipping back if a plant arrives in poor shape?
If we replace or refund a plant that arrived damaged or did not survive transit, that includes the original shipping on that plant.

I opened the box a few days later.
Please unpack the plant on the day it is delivered. Check your tracking so you know when it will arrive. Most damage happens when a box sits outside in the sun. We need to see the plant as it came out of the carton that day. Please send photos and your order number if you have any concerns about the condition on arrival.

It shipped from a partner nursery. Am I covered?
Yes. If you ordered it here, we will help.

Part 2: Décor & Other Non-Plant Items

Items Not Subject to Return

Because of their size, nature, or shipping requirements, you can't return the following items: Furniture, Greenhouses, Potting Sheds, Garden Windows, Rugs, Planters, Garden Structures/Supports, Mirrors, and Tables.

All sales on these items are final. Please review product details, dimensions, and specifications carefully before ordering.

If one of these items is damaged during shipping:

  • Email Karyn@freshgardenliving.com with your order number and photos of the damage within 2 days of delivery.

  • We will send a replacement whenever possible.

  • If the item is no longer available, we will issue store credit for the item’s value or a refund to the original payment method.

Photos are required to process any shipping damage claim on these items. We cannot accept claims without them.

Décor and Other Non-Plant Returns

Please contact us before sending anything back: Karyn@freshgardenliving.com. Include your order number, the item, and the reason. Often we can settle it without a box coming here.

  1. Items we shipped: We will send return instructions and, when it applies, a prepaid label. We will provide an RA number if needed.

  2. Items from other suppliers: return shipping is the customer’s responsibility unless the item is defective or we made an error. Those follow the manufacturer’s return policy.

Please wait for our reply before shipping a return.

Refunds on Non-Plant Items

  • Approved refunds go back to the original payment method within 5–7 business days of approval (after we receive and inspect a return, when a return is needed).

  • We don't refund original shipping unless we made an error or the item arrived damaged.

  • If something comes back without pre-authorization and is in good condition, we issue store credit rather than a card refund.

How to Contact Us

Email (best for photos and replacements): Karyn@freshgardenliving.com
Office: 541-975-8973
Chat: Monday–Friday, 9:00 AM–4:00 PM Pacific
Closed weekends and holidays.

Fresh Garden Living
69611 Summerville Rd., Summerville, OR 97876

Last updated: September 2026
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