Items Not Subject to Return
The following items cannot be returned—all sales are final: Plants, Bulbs, Furniture, Greenhouses, Potting Sheds, Garden Windows, Mirrors, Garden Support Structures, Pots/Containers, and Rugs. Review all dimensions and specs before ordering.
Shipping Damage on Non-returnable Items
Email Karyn@freshgardenliving.com within 2 days of delivery with your order number and photos. We'll send a replacement when possible; if unavailable, store credit or a refund to your original payment method. Photos are required — claims cannot be processed without them.
Décor & Non-Plant Items
Contact me before shipping anything back: Karyn@freshgardenliving.com. Include your order number, item, and reason — we can often resolve it without a return.
Refunds
Approved refunds are processed within 5–7 business days of approval. Original shipping is not refunded unless we made an error or the item arrived damaged. Unauthorized returns in good condition receive store credit rather than a card refund.
For more information on returns and refunds, visit our Returns & Refund Policy.
